Refund policy

30-day return policy

You may request a return within 30 days from the date the last item in your order is delivered. This policy applies to eligible new and unused products.

Items must be unopened in their original packaging or otherwise unused and in a resalable condition. Items sent back without first making a return request will not be accepted.

EU customers

EU customers have a statutory right to notify us of withdrawal within 14 days of delivery. Our 30-day return policy gives additional time for eligible products and does not affect your statutory rights. If you exercise the statutory right of withdrawal, you must send the item back within 14 days after notifying us.

Returns and exchanges

We accept returns of eligible defective and non-defective products. We do not offer direct exchanges. If you need a different item, return the eligible item and place a new order.

Return method and shipping costs

Returns are made by mail. Unless an item is defective, damaged, or we sent the wrong item, you are responsible for arranging and paying for the return label and return shipping. We do not charge a restocking fee.

If an item is defective, damaged, or incorrect, contact us before sending it back so we can help with the return.

Refunds

Refunds are processed within 5 days after we receive the returned item, or after you provide acceptable proof that it has been sent back where applicable. Refunds are issued to the original payment method.

For EU statutory withdrawals, we refund the standard outbound delivery cost. Premium or express shipping upgrades are not refunded.

Exemptions

Some products are excluded from change-of-mind returns where permitted by law, including:

  • Made-to-order, custom-made, or vehicle-specific blinds
  • Personalised items
  • Sale items
  • Gift cards

These exclusions do not affect your rights if an item is faulty, damaged, or not as described.

How to start a return

The easiest way to start a return is through your customer account: https://shopify.com/90657521991/account

If you checked out using only a phone number, use the return link in your SMS order confirmation.

If you still need help, email que1limited@gmail.com.